Ninefold Solitaire

Support

Something not working, or an idea to share? We'd like to hear from you.

Contact us

Email support@xylouk.co.uk. We read every message and reply as soon as we can.

It helps if you include your iPhone model, iOS version and app version (Settings › General › About on your iPhone, and the App Store page for Ninefold Solitaire), plus a screenshot if something looks wrong.

Email support

Common questions

Do I need an internet connection?: No. Ninefold Solitaire works fully offline.
Will I lose my hand if I close the app?: No. Your hand is saved after every move. When you return, it's exactly where you left it and the clock is paused while you're away.
Where is my progress stored?: Only on your iPhone. It isn't synced between devices. It's included in your normal iPhone backup, and deleting the app removes it.
How do I play, or change to three-card draw?: Tap the ? button in the top-right of the game to open How to play. You'll find the rules, the three-card option and the tap-to-move setting there.
I bought the app. How do I install it on a new iPhone?: Sign in with the same Apple Account and download it again from the App Store at no extra cost. Purchases are handled by Apple.
Refunds: Purchases are processed by Apple, so refund requests go through Apple at reportaproblem.apple.com.